Terms

Who I am

SlimHuisPro, trading name of Andrey S., Chamber of Commerce (KvK) 99903482, VAT ID NL005418221B21, Postadres op aanvraag, Nederland, Nederland.

What I deliver

Configuration, diagnosis and integration of smart devices and systems in and around the home, remote or on-site. The service is a best-efforts obligation: I deliver the agreed work, but a resolution cannot be guaranteed in every case.

Excluded work

Where electrical work is needed I refer you to an independent professional. I claim no partnership unless one actually exists.

• Mains electrical work on the meter cupboard, distribution board or fixed installation, and gas installation.
• Emergency repairs, 24/7 monitoring and guaranteed rapid restoration.
• Medical, life-safety and security/access systems where failure creates critical dependence.
• Full renovation delivery as lead contractor.
• Unlimited support, unlimited revisions, and work outside the agreed scope.

Quotes, prices and VAT

All stated prices are consumer prices including VAT. A starting price covers only the described work; it is not a fixed price for a complete home installation.

Travel, parking, hardware, subscriptions and other costs are excluded and agreed in advance. Additional costs are never incurred without your approval.

The first review of a request is free: I check whether the question fits within the service. If it does not, no paid session is booked.

For a paid session the fee covers the assessment and the work performed. A successful repair is not guaranteed. This does not limit your statutory rights: if work is performed defectively I remain liable for it under the law.

Appointments and cancellation

Appointments are confirmed by mutual agreement. Remote sessions and visits are scheduled by appointment. There is no emergency service.

If you cannot make an appointment, let me know as early as possible. For a distance agreement the statutory right of withdrawal applies; see the withdrawal page.

Your responsibility

• You provide access to the devices, apps and accounts we work on.
• You keep ownership of accounts and configuration; I do not request access you cannot revoke.
• You do not send passwords, tokens or backups through the form.
• Information needed to understand the problem is accurate and complete.

Liability

I am not liable for loss of data or configuration outside the agreed work, for changes a manufacturer or platform provider makes later, or for failures in third-party services.

Liability is limited to the amount invoiced for the assignment concerned, to the extent the law allows.

Complaints

Complaints can be emailed to [email protected]. I normally respond within 2 calendar days and look for a practical solution first. If we cannot resolve it together, you can turn to the competent court or a dispute committee I am affiliated with.

Governing law

Dutch law applies to these terms.